Kasumi brings WhatsApp, Instagram, and Messenger into a single intelligent inbox with visual workflow management.
Built for teams that handle thousands of conversations daily
All your conversations from WhatsApp, Instagram, and Messenger in one centralized hub. Never miss a message again.
Kanban-style boards to track every conversation through your custom stages. From qualification to resolution.
Automatically assign conversations to the right agents based on skills, workload, and availability.
Event sourcing captures every action. Perfect for compliance, debugging, and analytics.
Track team performance, conversation metrics, and revenue attribution in real-time dashboards.
Smart 24-hour window management. Know exactly when to send templates vs. freeform messages.
Transform scattered conversations into organized, trackable workflows
Messages from WhatsApp, Instagram, and Messenger automatically flow into a single unified inbox. No more switching between apps.
Automatically or manually route conversations to specific workflows based on type, priority, or customer segment.
Visual kanban cards move through your custom stages: Qualification → Response → Resolution. Track every step.
Complete analytics on success rates, response times, and revenue per conversation. Continuous improvement built-in.
Seamless integration with the platforms your customers love
See how businesses are closing more deals with Kasumi
We used to lose track of conversations across 3 different phones. Now everything is in one place. Our response time dropped from 4 hours to 15 minutes.
The kanban view changed everything. I can finally see which leads are stuck and why. Last month we recovered 23 deals that would have gone cold.
My team of 5 agents handles 400+ daily conversations without stepping on each other's toes. The round-robin assignment is a game changer.
Before Kasumi, I had no idea which campaigns were actually driving WhatsApp inquiries. Now I can trace every sale back to its source.
The 24-hour window alerts saved us so many times. We almost never miss the window anymore, which means fewer template costs.
I was skeptical about another CRM, but the WhatsApp integration actually works. Setup took 20 minutes and we were live the same day.
Start with a trial and scale as you grow. No hidden fees.
14 days full access
Everything you need
Available add-ons
Join thousands of teams already using Kasumi to deliver exceptional customer experiences.